General

All prices include VAT tax applicable at the time, which is currently 25% or the VAT tax based on your country (location). Shipping costs will be added to the prices, unless otherwise stated. You must be at least 18 years old to make a purchase online at onrstudios.com. If you are under the age of 18, parental consent is required, as stipulated in the Swedish Parental Code. By placing an order at onrstudios.com, you approve of the current terms and conditions stated below and you certify that all information you have submitted about yourself is correct.

“We” “our” and “ours” in the text below refers to ONR/ONR Studios/O&R At Work AB.

Company information:

O&R At Work AB

Sweden, Gnesta 646 34, Midgårdsgänd 4.

email: we@onrstudios.com

Company ID: 559315-0823

Campaigns

Unless otherwise stated, discount codes may not be applied to, or combined with, other campaigns or offers.

Change of terms

We reserve the right to, at any time, make changes to our Terms and Conditions. Changes to the Terms and Conditions will be posted online at our website. The amended Terms and Conditions are deemed approved in connection with you placing an order or visiting our website.

Damage

If your package arrives damaged or opened, please notify us immediately when you retrieve the package. Our freight partners have special forms for reporting damage.

Defects

Notice of defects must be made via our contact form or to we@onrstudios.com. Notice of a defective product must be made within a reasonable time after the defect has been detected, but not later than 1 year from the time of purchase. Note that you must save the defective product and its packaging until the case has been resolved. If the product is not in stock or has been discontinued, we will contact you before any further action is taken. We typically process notices of a defect within 5-24 working days. For approved cancellation of a purchase due to a defect, we will replace you with a new product or refund the amount of your order within 60 days.

Delivery

Our normal delivery times are 3-10 working days depending on the chosen shipping option. Orders placed on weekends are sent no later than the following Monday. Should delays in delivery occur (without us notifying you of a longer delivery time), please contact our customer service.

Disputes

In the event that a dispute cannot be resolved via contact with our customer service, you, as customer, are entitled to contact the Swedish National Board for Consumer Complaints. Swedish National Board for Consumer Complaints can be reached by calling +46 (0)8-508 860 00.

Limitation of liability

We assume no responsibility for indirect damages that may arise from the product. We accept no liability for delays/errors arising out of circumstances beyond the company’s control (Force Majeure). Examples of such circumstances include work conflicts, fire, war, authoritative decisions, delivery restrictions or non-delivery from suppliers. Furthermore, we accept no liability for any changes to products/product features that have been altered by a supplier or due to other factors beyond our control.

We do not: accept any liability for damage to your computer system or loss of data that results from your use of the website; guarantee which content and services will be available on the website. All content and services on the website are provided on an ‘as is’ and ‘as available’ basis; or

guarantee that the website will be available uninterrupted and in a fully operating condition nor that the information on the website itself will be free from errors or omissions (however, we will use all reasonable endeavours to correct any errors or omissions as soon as practicable once they have been brought to our attention).

Nothing in these Terms is intended to affect your statutory rights.

Payment

We accept invoice, partial payment, Klarna and credit and debit cards as a payment method.

Privacy policy for ONR Studios

INTRO AND SUMMARY

Your privacy is important to ONR Studios (“ONR” or “we”). In this policy, we want to inform you about how we process your personal data and about your rights. Personal or company data is any information that can be connected to you as a private person, for example name and contact information.

In short, this is why we process your data:

• To the extent necessary for handling and delivering your order.
• To give you offers and inspiration both by newsletters, text message and by targeted marketing in social media, and other media online and offline.
• To communicate with you and answer your questions.
• To ask you about Fjärran and your experience with us.
• To remind you of an abandoned shopping cart.
• To create and maintain a customer account (incl. features such as favorites).
• To comply with mandatory law (e.g. consumer and accounting law).

You have several rights according to data protection law. For example, you always have a right to object against marketing. You can also read about how to affect our processing of your personal data – what rights you have.

Do you want to know more? Please read our detailed explanations below. Below you can read more about how, why and for how long period we process your personal data.

WHO IS RESPONSIBLE FOR THE PROCESSING OF YOUR PERSONAL OR COMPANY DATA?

O&R At Work AB, with Swedish company registration number 559315-0823, is responsible for the processing of your personal data. Please note also that our payment provider(s) process personal data collected through our site upon purchase and are independently responsible for their processing.

If you want to contact us regarding our processing of your personal data, please contact us at we@onrstudios.com.

WHO CAN GAIN ACCESS TO YOUR PERSONAL DATA?

Your personal information is processed primarily by us at ONR Studios. We will never sell your personal data. In some cases, we share your personal data in order to fulfill our obligations to you in a good and efficient manner:

• In order for us to ensure that you pay us, our payment provider(s) will gain access to your personal data.
• In order for us to deliver your goods to your home address or to a postal agent, and to handle any returns, we will share your personal data with a carrier.
• To collect and publish your reviews on our website we share your personal data with the supplier that provide the technical solution to collect and publish such reviews.
• To market relevant products and to make our website as relevant as possible we share your personal data with those providing us with a marketing service including such as Google and Facebook.
• We will share your personal data with IT suppliers that process the personal data on behalf of us as processors to assist us with IT-services.

If you want more detailed information about who we share your personal data with, please feel free to contact us.

DO WE TRANSFER YOUR PERSONAL DATA OUTSIDE OF THE EU/EEA?

ONR Studios generally process your personal data within the EU/EEA, but in a few cases we use suppliers from countries outside of the EU/EEA. When transferring your personal data outside of the EU/EEA, Fjärran will ensure there is an adequate level of protection.

ONR Studios  may transfer your personal data to the USA and our supplier that provides a service for sending newsletters and our suppliers that provides services for marketing relevant products and to make our website as relevant as possible.

Any US suppliers we may use have certification according to Privacy Shield. Privacy Shield is an agreement between the EU and the USA, which rationale is to protect the fundamental rights of Europeans and to ensure legal certainty for businesses transferring personal data to the USA. American companies are able to sign up to be Privacy Shield certified with the U.S. Department of Commerce. Such department will then verify that the suppliers’ privacy policies comply with high data protection standards.

If you have any questions about how we share your personal data or if you want the information appropriate safety measures we have, please contact us.

HOW CAN YOU AFFECT OUR PROCESSING OF YOUR PERSONAL DATA?

According to data protection legislation, you are entitled to a variety of rights to affect our processing of your personal data. Read more below.

RIGHT TO WITHDRAW CONSENT AND TO OBJECT TO PROCESSING

You have a right to, entirely or partly, withdraw a given consent for the processing of your personal data. Your withdrawal will have effect from the time of your withdrawal.

You have the right to object to our processing of your personal data. You always have a right to object to marketing from us, such as newsletters.

The right to object generally is applicable when the processing is based on a balance of legitimate interests. Read more about what this means in the tables below. In some cases however, the right to object does not exist (e.g. since we must store your personal data). If we can show compelling legitimate reasons for the processing that weigh heavier than your interests and fundamental rights or if it is for the purpose of determining, practicing or defending legal claims you never have a right to object to the processing.

RIGHT TO ACCESS

You have the right to obtain confirmation as to whether or not we are processing personal data concerning you. You can gain access to the personal data and obtain a copy of the personal data processed by us.

RIGHT TO RECTIFICATION

You have a right to obtain rectification of any inaccurate personal data concerning you and to ask us to have incomplete personal data completed.

RIGHT TO ERASURE (“THE RIGHT TO BE FORGOTTEN”) AND RESTRICTION OF PROCESSING

Under certain circumstances, you have a right to request erasure of your personal data. This is the case for example where the personal data is no longer necessary for the purposes for which they were collected or otherwise processed, or you withdraw your consent on which the processing is based and where there is no other legal ground for continuance of the processing.

You also have a right to request that ONR Studios  restrict its processing of your personal data. That is the case for example when the accuracy of the personal data is contested by you, or the processing is unlawful and you oppose the erasure of the personal data and instead requests restriction of its use.

RIGHT TO LODGE A COMPLAINT TO A SUPERVISORY AUTHORITY

You always have the right to lodge a complaint with a supervisory authority.

You may do this in in particular in the EU/EEA member state of your habitual residence, place of work or of an alleged infringement of the applicable data protection laws. In Sweden, the supervisory authority is the Swedish Data Protection Authority. This right is without prejudice to any other administrative or judicial remedy.

RIGHT TO DATA PORTABILITY

You have a right to ask us to transfer certain of your personal data we have about you to another company (data portability). This right applies to personal data that you have provided us in a structured commonly used, machine-readable and interoperable format if:

The processing is based on consent or on a contract; and

The processing is carried out by automated means.

In exercising your right to data portability, you have the right to have personal data transmitted directly from Fjärran to another controller, where technically feasible.

HOW AND WHY DO WE PROCESS YOUR PERSONAL DATA?

Our aim is to be as transparent as possible regarding how and why we process your personal data. In the table you can read more detailed information about why we process your personal data (the purposes of processing), what personal data we process, our legal basis for processing your personal data, and how long we process your personal data for each purpose.

We process personal data that you have chosen to share with us.

PROCESSING BEFORE MAKING A PURCHASE

In order for us to communicate with you and to receive feedback from you, we need to process your personal data. If you do not provide us with personal data for these purposes, we will not be able to provide you with the service or answer your questions.

PROCESSING NECESSARY FOR THE PURCHASE AND OUR AGREEMENT, ETC.

In order for us to carry out your purchase, for example to be able to deliver the product, we need to process your personal data. We also need to process your personal data to comply with statutory or other requirements, such as the accounting law’s requirement to save data and consumer protection laws. If you do not provide us with personal data for these purposes, we will not be able to complete your purchase with us.

Please note that also our payment provider(s) process personal data in order to administrate your payment of the order. Our payment provider(s) is independently responsible for such processing. Our payment provider(s) also allow you to choose an easier way to make a purchase by automatically filling in your personal data or to be remembered at your device.

PROCESSING TO HANDLE REVIEWS

PROCESSING TO MANAGE YOUR CUSTOMER ACCOUNT

In order to manage your customer account, we process your personal data for the performance of our contract with you. If you do not provide us with personal data for this purpose, we will not be able to provide you with your customer account.

PROCESSING IN ORDER TO COMMUNICATE NEWS, INSPIRATION AND RELEVANT OFFERS TO YOU

No order confirmation received

Sometimes, due to a technical error or other circumstances beyond the control of Fjärran Sports, your order confirmation may be delayed, or you may not receive it at all. If more than 90 minutes has elapsed since placing your order and you still haven’t received a confirmation, please contact our customer service.

Order

Once you have completed your order, an order confirmation will be sent to your e-mail address. In the confirmation you will find all the details about your ONR Studios products, along with the price, billing and shipping addresses. If there is an error in the order confirmation, you should contact our customer service immediately.

Outside the EU

Any import VAT or customs fees must be paid by you, the customer.

Personal Data Act

Whenever you place an order with us, you simultaneously give us your consent to save your name, address and phone number. You also consent to our storing information on your purchases in our database. Furthermore, you give your consent for us to contact you via email or messenger. We always take care in processing your personal data and we never share it with third parties. You can change the settings on your customer profile when you log in to “My Pages”.

Prices

Prices published on the website have varied currencies based on you country (location) or SEK as standard and they include VAT (unless otherwise specified or selected by the user). Prices may need be adjusted due to incorrect information and we reserve the right to make price adjustments.

Product information

We cannot guarantee that our website is free of typographical errors. Neither can we guarantee that a product will always be in stock. We cannot guarantee that photos provide an exact representation of a product’s appearance, since colours may look different on screen than they do in real life. Differences may also occur due to photo quality and resolution. However, we always strive to represent our products as accurately as possible.

Residents of other EU countries

Residents of an EU country other than Sweden may submit complaints online via the European Commission’s online dispute resolution site at: http://ec.europa.eu/consumers/odr. In cases of dispute, we comply with decisions by the National Board of Consumer Disputes (ARN) or a corresponding dispute resolution body. Disputes concerning the interpretation or application of these Terms and Conditions shall be interpreted in accordance with Swedish law and regulations.

Uncollected packages

You must provide valid and accurate delivery information. If ONR Studios gets back a package that was sent to the wrong address or could not be delivered or which was never collected, you will be responsible for paying the new shipping costs, we charge a fee of EUR 28.

Defects and cancellations

We follow the recommendations of the Swedish Consumer Agency on e-commerce. You must use our form whenever contacting customer service (we@onrstudios.com) and we will respond within a reasonable time. For more information, see below.

Right to cancel a purchase

When purchasing ONR Studios products at onrstudios.com, you will always have 14 days to cancel the purchase as of the date when you received the product that you ordered. You are responsible for checking that the package and products are undamaged when you receive them.

You have 14 days to cancel the purchase as of the date when you received the package, provided that the product is returned unused in the undamaged original packaging and, in cases where the goods are sealed, the seal must be intact. You are responsible for the return shipping costs, when returning items, it is important that you clearly write both ONR Studios and your order number on the package. Then, send it to:

O&R At Work AB

Attn: ONR Studios

Midgårdsgränd 4,

646 34 Gnesta

Sweden

Processing of returns typically takes between 1-3 weeks. Remember to save the receipt for your return and send it in a way that it can be traced. By doing so, we will be able to reimburse you even if the package is lost during the return delivery. We hold the right to charge EUR 28 for the administration and handling of the order.

Shipping

After completed order you will receive your orderconfirmation. When your order will be sent from our warehouse partner, you will receive an email with a trackinglink (if sellected as shipping option) so that you can track your order. You will receive a confirmation by email or your phone number when your order have arrived to your closest pick-up point if no other shipping option has been selected.

Returns policy

Want to return your order or replace with another size or product?

Note that you have to stand for the shipping costs for any returns. We always include the first shipping to you for free. All replacements (other size or same product in another color for free (the freight is on us).

• 1. Inform us with your return request and status directly to we@onrstudios.com before sending a return to us.

• 2. Package the unused product with tracable link to our address:

ONR At Work AB
Midgårdsgränd 4
646 34 Gnesta, Sweden

we@onrstudios.com
+46 70-510 61 12

Att: ONR Studios

If you want to get support or talk with us or need help with returns, please contact us at we@onrstudios.com and we will help you within 3-8 days.

You have the right of withdrawal your purchade within 14 days of receiving the order. We will pay you back within 3-10 days and we reserve the right for all withdrawn purchases to keep/get paid of 28 EUR for our processing.

Exceptions to the right of return

The product must be sealed and unused. However, by law, you are entitled to ensure that it has the specified features and functions. When exercising your right of return, we are entitled to making a deduction to your refund if the product has been handled more than necessary. The amount of the deduction is decided on a case-by-case basis. For health and hygiene reasons, opened and/or used Fjärran products are never accepted for return. For approved cancellation of a purchase, we will refund the amount of your order within 21 days. If the return is approved you are responsible for the return shipping costs, when returning items, it is important that you clearly write both ONR Studios and your order number on the package. We hold the right to charge EUR 28 for the administration and handling of the order.

Cookies

What are cookies and how do we use them?

Cookies are a small text file consisting of letters and numbers sent from our web server and stored on your browser or device. ONR Studios uses cookies to improve your customer experience and provide you with relevant information and offers. Cookies are used for certain features that improve the website for the user or give us statistics about how the visitor uses the site. They are also used to save functional settings such as language preference and other information. When you visit ONR Studios’s website, you consent to our use of cookies as described herein. We also use cookies for targeted digital marketing purposes.

A cookie is a small text file that is saved on your computer when visiting a website. ONR Studios uses the information for statistical purposes, to track visitor activity on the page, and to improve and personalize the website user experience. There are two types of cookies – persistent and session cookies.

1. Persistent cookies remain on visitor’s computer for a set amount of time.
2. A session cookie is stored on visitor’s computer for the duration of time they browse a website. As soon as the web browser is closed, the session cookie is deleted.

HOW ARE COOKIES USED?

ONR Studios uses cookies to improve and tailor the website for optimal user experience. Examples of functions affected by cookies include: order fulfillment, login, and your shopping cart. Cookies also save certain information that helps us target your preferences, in order to provide you with the most relevant ads and offers.

We use Google Analytics and it may associate the visitation information that it collects with Google information from accounts of signed-in users (on Google) who have consented to this association for the purpose of ads personalisation. This Google information may include end user location, search history, YouTube history and data from sites that partner with Google – and is used to provide us with aggregated and anonymised insights about users’ cross device behaviours. When using our site and accepting our tracking and cookie handling you acknowledge such association. You can access and/or delete such information via Google’s My Activity.

Persistent cookies are used to e.g. save potential personal settings that you have chosen when browsing caiacosmetics.com, so that you can skip this step on consecutive visits. Session cookies are used to collect statistics on website usage.

By using ONR Studios’s website and/or agreeing to our Privacy and Confidentiality Policy and cookie information, you consent to our use of cookies. Please note that if you choose not to accept cookies by blocking/disabling them, you will not be able to purchase items from fjarran.com. Additional site functionality may also be limited.

If you choose to not accept cookies, you may turn off cookies under the security settings on your browser. Also note that you can manually delete cookies from your hard drive at any time. 

HOW DO I REMOVE COOKIES?

If you do not wish to use cookies, these can be turned off under the Settings tab on your web browser (see browser’s Help pages for more information). Cookies from other sites can also be deleted from your browser.

• Remove cookies, PC: use keyboard shortcut [CTRL]+[SHIFT]+[Delete].
• Remove cookies, MAC:
• Google Chrome
• Internet Explorer
• Safari
• Mozilla Firefox
• Opera
• Flash cookies

WHAT COOKIES ARE USED AT ONRSTUDIOS.COM?

BASIC FUNCTIONALITY:

ONR Studio’s e-commerce platform set cookies in order for basic functionality of the site to work- check out, shopping cart etc.

ADVERTISING & MARKETING:

• Google Ads- a cookie is set to customize the ad content and optimize the advertising on Google
• Facebook Ads- a cookie is set to customize the content of Facebook’s ad program
• Google Dynamic Remarketing- used for remarketing
• Youtube & Instagram & Tiktok – We are using links between Youtube and Instagram to the site

ANALYSIS SERVICES:

• Google Tag Manager – used for handling tracking on the site
• Google Analytics- the following cookie is set by Google Analytics which we use in order to get an idea of how customers use the site. Read more here about how they are used. We anonymize IP and transaction-ID.

Other

We reserve the right to make changes to the website without further notice. Furthermore, we cannot guarantee that the website is free of typographical errors. We take no responsibility for damages that occur from consumers using products from O&R At Work AB incorrectly.

*Terms and conditions last updated on 04-10-2023